Contact us
We’re a small team and we read every message. Email hello@fernplan.app and we’ll reply within two business days. In the app, you can also go to Settings › Help and legal.
FAQs
When will Fern launch?
Fern is currently preparing for launch. Join the waitlist to receive updates.
Will Fern be available on Android?
Fern is currently being developed for iPhone and Mac. Android is on the roadmap.
Can I connect my existing calendar?
Yes. Fern supports calendar integration so you can see your existing commitments alongside your Fern plans.
What can Fern AI Assistant do?
You can tell Fern what’s on your mind in natural language. It helps organize your thoughts into calendar events, to-dos, groceries, meals, and other plans.
Can I review what Fern Assistant adds?
Yes. You can review and edit suggestions before adding them to your plans.
How do reminders work?
Fern keeps reminders active until they’re completed. For recurring upkeep, the next reminder is scheduled based on when you actually complete the task.
Can I share Fern with my family?
Sharing with family is in development. We’re working toward making it possible to connect plans and responsibilities with the people you share life with.
Is my data private?
Fern does not sell your data. There are no ads or tracking.
Can I cancel my subscription?
Yes, cancel any time on your iPhone or Mac.
Can I export my data?
Fern supports data export so you can access your information.
Help with the app
How do I cancel Fern Pro?
Fern Pro is billed by Apple. On iPhone, open the Settings app, tap your name, then Subscriptions › Fern, then Cancel subscription. On a Mac, open the App Store, click your name, then Account Settings › Subscriptions. Your plans stay; Pro features stop at the end of the period you’ve paid for.
How do I get a refund?
Apple handles all refunds for Fern Pro: request one at reportaproblem.apple.com. We can’t issue refunds ourselves, but email hello@fernplan.app if something went wrong and we’ll help. Canceling stops the next renewal, and Pro keeps working until the end of the period you’ve paid for.
How do I connect my calendar?
Go to Settings › Calendars and allow Fern to use your calendars. Fern shows the calendars already on your iPhone or Mac, including Google or Outlook accounts you’ve added in your device’s settings. Free shows one calendar; Fern Pro shows all of them. Your calendar events stay on your device (Fern Assistant only sees the ones it needs when you ask it something). You can turn access off at any time.
I’m not getting reminders
Check that notifications are on for Fern (iPhone: Settings › Notifications › Fern; Mac: System Settings › Notifications › Fern), and that Focus modes allow Fern. Reminders are scheduled on each device, so they work offline; after you change something on another device, open Fern once if a reminder hasn’t updated.
How do I export my data?
Settings › Account and data › Save a backup saves everything to a file you keep. Restore it with Restore from a backup.
How do I delete my account?
Settings › Account and data › Delete my account and data. This permanently removes your account and everything in it from our servers. Deleting your account doesn’t cancel Fern Pro: cancel it separately in your Apple ID settings.
My plans aren’t showing on my other device
Make sure you’re signed in to the same account on both. Changes usually show on your other device within a minute when both are online; anything you change offline syncs when you’re back online.